![]() ![]() ![]() “Based on this alleged authorization, potentially thousands of Amazon customers have had credit cards unlawfully charged by Audible without notice simply because they use a common Amazon account that stores information for multiple credit cards,” his attorney notes. What triggered the lawsuit, though, was that the lead plaintiff decided to cancel his subscription, not realizing that Amazon’s assurance that he would be able to keep any books purchased didn’t mean that he would be able to keep the credits that he had accumulated.Īlso in violation of the strong consumer protection laws in California, the plaintiff claims that it isn’t made clear for customers signing up for a free Audible trial that their membership will auto-renew and be charged to a credit card attached to their Amazon account. “Defendants use this explanation to avoid calling the prepaid credits what they really are: prepaid gift certificates or gift cards that are redeemable for audiobooks but that have unlawfully short expiration periods,” his attorney wrote in the suit, which was filed in federal court late last week. The credits are digital and don’t take up any physical space, so the only reason why users aren’t allowed to save up credits for a book shopping spree is to collect subscription fees without giving members one book for every month they subscribe, as advertised. ![]() ![]() The suit then, is on behalf of consumers in California only, and presumes that Audible credits are the equivalent of gift cards.Īmazon, the lawsuit alleges, does tell members that the book credits expire after six months “to make room for” new credits. That’s important, because gift certificates or cards aren’t allowed to expire in California, where the lead plaintiff lives. One of them has filed a class action against Amazon over this structure, claiming that the credits are like gift cards. However, customers have learned that while they get to keep their purchased books after canceling a membership, they do not get to keep unused credits. 3.14.17 4:28 PM EDT By Laura Northrup audible audiobooks class actions lawsuitsĪmazon’s audiobook store/subscription service hybrid, Audible, charges its members a monthly fee, in return for which they get monthly credits. ![]()
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